SHIPPING & RETURNS
Shipping options we offer: USPS Priority mail: International pricing varies on location, USA domestic price is as follows: Orders up to $99.99 cost $9.45 shipping. USA domestic orders $100.00 up ship free. We do not ship to APO/FPO nor Guam.)
Handling time will be between 1 - 3 business days when an order is placed and when it gets shipped.
Return & Exchange Policy
Opened and/or used cosmetic products are non-refundable. Returns received with damaged merchandise due to misuse may be denied refund and customer may be held responsible for the full value of the product if balance exists on the account.
A Return Authorization number must be obtained in the 7-day return period from the date your order was shipped. It is important to ship your return package within 3-5 days of receiving your RA# to allow for proper transit and receiving time.
Once we receive your package, please allow up to 30 business days to process your return. The timing of your refund may depend on your credit card provider and method of payment.(If you do not see your return amount appear on your statement after 12 business days, contact us (1-843-800-0498) immediately and we will resolve promptly).
Customers who originally paid by check by phone or by electronic check withdrawal will be issued a refund check within four (4) weeks of processing your return.
Return eligibility is dependent on product condition, timing, and physical receipt of return package in our warehouse.
Lori G Ashley USA, LLC assumes no responsibility for merchandise lost or damaged by carrier transporting and delivering returned merchandise.
Packages containing expired RA#s may be refused and returned to sender at sender's expense.
Merchandise returned is subjected to a re-stocking fee based on 25% of full purchase price. Express (paid) shipping charges are non-refundable.
All sales final on all Beauty, Black Friday, Cyber Monday, New Year, Valentine's & Holiday Sale specials. Limit one per person.
If you elect to ship your return package back, it is at your expense. You must send via a shipping method that can be tracked with a proof of delivery or confirmed (UPS/ FedEx/USPS Priority mail), insurance is recommended, send to: LORI G ASHLEY USA, LLC RETURNS RA#_____________, 129 Earl St Summerville, SC 29483-9502
Along with your return please be sure to include the following: Your order number, Return Authorization number, your complete name, address, phone number and email address along with original packing slip. Please have Return Authorization number on package. If it is received and it does not meet our return policy, we will not issue you a refund and the package may be returned to you at your cost.
A detailed explanation regarding your reason for returning the items.
Information about whether you would like a refund or a replacement.