Return & Exchange Policy

Unfortunately, Lori G Ashley can't accept any tampered with, opened or used makeup products.

To initiate a return, please contact Lori G Ashley Customer Care at 1-843-800-0498 and request a Return Authorization number (RA#). Once confirmed an RA# with the instructions below will be emailed to your verified email account on file. Simply follow the four-step process below!
Customer is responsible for purchasing their own return shipping label with a tracking number.
Pack up your return. Your order must be returned with and in the original packaging, including any accessories and parts that were shipped with your original order. The free gifts and instruction manual are yours to keep!
Attach the shipping label and hand write the RA number on the outside of the package. Please write legibly and in bold letters!
Drop off at your closest USPS location.
All returns are verified for RA#’s. We will gladly accept non tampered with, unopened and unused product returns within the 10-day period from the date the order was shipped (excludes discounted and promotional items. See Important- Additional Return Terms and Conditions below). The 10-Day money back guarantee does not apply to paid shipping charges.  All “Refused” packages will be issued a store credit in the form of a digital coupon code. The code will be sent to the email used at the time of purchase.

DO NOT RETURN PRODUCT WITHOUT A RETURN AUTHORIZATION NUMBER.
IMPORTANT-  ADDITIONAL RETURN TERMS AND CONDITIONS
A Return Authorization number must be obtained in the 10-day return period from the date your order was shipped.
It is important to ship your return package within 3-5 days of receiving your RA# to allow for proper transit and receiving time.
Once we receive your package, please allow up to 9-12 business days to process your return. The timing of your refund may depend on your credit card provider and method of payment. (If you do not see your return amount appear on your statement after 12 business days, contact us (1-843-800-0498) immediately and we will resolve promptly).
Return eligibility is dependent on product condition, timing, and physical receipt of return package in our warehouse. Opened and/or used cosmetic products are non-refundable. Returns received with damaged merchandise due to misuse may be denied refund and customer may be held responsible for the full value of the product if balance exists on the account.
Lori G Ashley assumes no responsibility for merchandise lost or damaged by carrier transporting and delivering returned merchandise.
Packages containing expired RA#s may be refused and returned to sender at sender's expense. Merchandise received seven (7) days past RA expiration date may subjected to a re-stocking fee based on 25% of full purchase price.
Express (paid) shipping charges are non-refundable.
All sales final on all Beauty, Black Friday, Cyber Monday, New Year, Valentine's & Holiday Sale specials. Limit one per person.
We suggest you ship your return package back at your expense via a shipping method that can be tracked with a proof of delivery or confirmed (UPS/ FedEx/USPS Priority mail), insurance is recommended, send to:
LORI G ASHLEY USA RETURNS RA#_____________, 129 EARL ST. SUMMERVILLE, SC 29483
Along with your return please be sure to include the following:
Your order number, Return Authorization number, your complete name, address, phone number and email address along with original packing slip.
Please have Return Authorization number on package. If it is received and it does not meet our return policy, we will not issue you a refund and the package may be returned to you at your cost.
A detailed explanation regarding your reason for returning the items.
Information about whether you would like a refund or a replacement.