Returns & Refunds policy

You are entitled to cancel your order within 24 hours of placing order without giving any reason for doing so.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement via email notification.

You can inform us of your decision by e-mail admin@lorigashley.com

All orders shipped with tracking numbers can be returned as long as the product is not opened or tampered with in original shipping packaging up to 15 days from tracking received date verified through USPS. . An RTM number must be provided by us for all returns.

We will reimburse you no later than 10 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 15 days

• The goods are in the original packaging unopened

  The following goods cannot be returned:

• The supply of goods made to your specifications or clearly personalized.

• The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.

• The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

• Opened products can't be returned

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

129 Earl St. Summerville, SC, 29482

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery and an RTM number we will provide before return is shipped back..

Gifts:

If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail admin@lorigashley.com