Return & Refund Policy

Effective Date: July 4, 2026

Thank you for shopping with Lori G Ashley® USA. We take pride in manufacturing and distributing premium cosmetics and skincare products. Your satisfaction is important to us, and we strive to provide exceptional products and customer service.

Please review our Return & Refund Policy before making a purchase.

30-Day Return Policy

We accept eligible returns within 30 calendar days of the confirmed delivery date.

To qualify for a return, all of the following conditions must be met:

  • The product must be unused.

  • The product must be unopened.

  • The original safety seal (if applicable) must remain intact.

  • The product must be in its original packaging.

  • The item must be in resalable condition.

  • Proof of purchase is required.

For health, hygiene, and safety reasons, we cannot accept returns that have been opened, used, tampered with, or altered.

How to Request a Return

Before returning any item, you must obtain a Return Merchandise Authorization (RMA).

Please contact us at:

Email: admin@lorigashley.com

Include:

  • Full name

  • Order number

  • Product(s) being returned

  • Reason for the return

Once your request has been approved, we will provide return instructions and the return shipping address.

Returns sent without an approved RMA may be refused.

Return Shipping

Unless the return is the result of our error or a product defect, customers are responsible for return shipping costs.

We recommend using a shipping service that includes tracking and insurance. Lori G Ashley® USA is not responsible for packages lost or damaged during return shipment.

Inspection and Refund Processing

Once your returned item is received, it will be inspected.

If your return is approved, your refund will be processed to the original payment method.

Please allow:

  • 3–5 business days for inspection

  • 5–10 business days for your financial institution to process the refund

Processing times may vary depending on your payment provider.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive:

  • A damaged item

  • A defective product

  • An incorrect item

  • A missing item

please contact us within 7 calendar days of delivery at:

admin@lorigashley.com

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the product and packaging

We will work quickly to resolve the issue by providing a replacement, exchange, store credit, or refund when appropriate.

Non-Returnable Items

For safety and sanitation reasons, the following items cannot be returned once opened or used:

  • Cosmetics

  • Skincare products

  • Beard oils

  • Hair oils

  • Personal care products

  • Clearance or final sale items

  • Gift cards

  • Digital products

  • Products marked "Non-Returnable"

Exchanges

We replace items only if they arrive damaged, defective, or if an incorrect product was shipped.

If you need an exchange, please contact us before returning your item.

Order Cancellations

Orders may be cancelled only before they have entered processing or shipment.

Once an order has been processed or shipped, it cannot be cancelled.

If your order has already shipped, you may request a return under this Return Policy after delivery if the item is eligible.

Refused or Undeliverable Shipments

Orders refused by the customer or returned because of an incorrect shipping address provided by the customer may be subject to:

  • Original shipping charges

  • Return shipping charges

  • Applicable restocking fees (if any)

Refunds will be issued only after the returned package has been received and inspected.

Refund Exceptions

Refunds may be denied if:

  • The product has been opened or used.

  • The product is damaged due to customer misuse.

  • The item is returned without authorization.

  • The returned product is incomplete or missing components.

  • The return is received after the 30-day return period.

Shipping Charges

Original shipping charges are non-refundable except when the return is due to our shipping error or a verified product defect.

Fraud Prevention

Lori G Ashley® USA reserves the right to refuse returns or refunds when fraudulent activity, abuse of our return policy, excessive returns, or suspected misuse is identified.

Contact Us

If you have questions regarding your order or this Return & Refund Policy, please contact us.

Lori G Ashley® USA

Email: admin@lorigashley.com

Website: https://www.lorigashley.com

Last Updated: July 4, 2026